The Opening Micro-skills
This article was published on Monday, April 23rd, 2012
“First impressions stick.”
“You never get a second chance to make a first impression.”
If there is any truth in these two popular notions, then anyone
working with a helpee (e.g. a therapy client, a friend, a family member,
etc.) within the context of providing mental health support should not
underestimate the usefulness and importance of opening micro-skills.
Appropriate use of non-verbal micro-skills
tells care recipients that you are with them and ready to listen. When
you use opening micro-skills, you are inviting them to tell you more.
While these are technically commands, they are “soft” ones, in that they
are presented to the helpee in a manner that communicates,...