“First impressions stick.”If there is any truth in these two popular notions, then anyone working with a helpee (e.g. a therapy client, a friend, a family member, etc.) within the context of providing mental health support should not underestimate the usefulness and importance of opening micro-skills.
“You never get a second chance to make a first impression.”
Appropriate use of non-verbal micro-skills tells care recipients that you are with them and ready to listen. When you use opening micro-skills, you are inviting them to tell you more. While these are technically commands, they are “soft” ones, in that they are presented to the helpee in a manner that communicates, “It is okay to decline”. They help to create comfort in the helpee because they foster the courage to confide. The purpose of openers is to encourage disclosure without dominating the conversation. There are two broad categories of these skills: “encouragers”, such as “door openers” and “minimal encouragers”, and questions. First we consider t he encouragers.